Frequently Asked Questions
Everything you need to know about bringing Haunt into your home.
What is the typical delivery timeframe for furniture?
Most of our handcrafted pieces are delivered within 7-14 business days. Custom orders or larger furniture items may require an additional 1-2 weeks for specialized white-glove delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Do you offer international shipping?
Currently, Haunt ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your shipment in real-time.
Are your materials sustainably sourced?
Yes, we pride ourselves on ethical sourcing. Our wood is FSC-certified, and we prioritize eco-friendly textiles and low-VOC finishes to ensure your home remains safe and sustainable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.